FAQs
Frequently Asked Questions (FAQs)
1. How long does shipping take?
We offer free shipping on all orders. Delivery typically takes 5–8 business days after your order has been processed.
2. How can I track my order?
Once your order ships, you’ll receive a confirmation email. To check your order status, email us at softcrashs@gmail.com with your name, order number, and the email address used during checkout. Our support team will get back to you within 24 hours.
3. What is your return policy?
We accept returns within 30 days of delivery. Returns are free, and we do not charge restocking fees. All items must be in original condition with tags attached. For more details, visit our [Return & Refund Policy].
4. Do you offer exchanges?
We currently do not process direct exchanges. If you need a different size or item, please return the original item and place a new order.
5. Are all items eligible for return?
Yes! We do not mark any items as final sale — all products are eligible for return within 30 days if they meet our return conditions.
6. What if I received a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us at softcrashs@gmail.com within 3 days of receiving the item. We'll resolve the issue promptly.
7. Can I change or cancel my order after it’s placed?
We start processing orders quickly, but if you contact us within a few hours of purchase, we’ll do our best to update or cancel your order before it ships.
8. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options offered at checkout.
9. Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely via trusted third-party payment providers.
10. How can I contact customer service?
You can reach us by email at softcrashs@gmail.com or by phone at +1 360 029 9987. We’re available Monday to Friday, 9 AM – 5 PM (AEST).